We will not mark packages as gifts when shipping Internationally, and the full value of the package will be disclosed on the shipping documents at the time of shipment.Īll of our products are made to order. International tariffs, taxes, and or brokerage fees may be incurred at the time of delivery, and are solely the customer's responsibility. Items shipped First Class Mail through USPS will not include shipment tracking. The customer will receive an automatic email with the tracking information at the time of shipment. Or they may choose to purchase the item again at a discounted price. If a package is not delivered due to an error made by the customer in submitting improper shipping information the customer will be responsible for the cost to have this returned to our facility as well as the cost to ship them back to them. Sweetums Signatures is not responsible for any delays in shipping due to the issues with the shipping company.Īll orders are shipped according to the information supplied by the customer. Sweetums cannot be held responsible for damage to paint, walls, or any other application surface. The customer assumes all risks when applying our decals. Sweetums cannot be held responsible for any decals that do not stick due to: wall texture, eco-friendly paint, surfaces painted within 30 days, or applying to surfaces under 68 degrees. Again, you must contact us with this information within 72 hours of receiving your shipment. If an item has been used or applied, we are unable to offer a return, exchange, or refund. Please do not attempt to use or apply damaged items so that we can determine the proper action. If your package arrives damaged and it has damaged your order we require detailed pictures of the damaged packaging and damaged order to make an insurance claim with the shipping company. If a decal is damaged during installation, a replacement may be offered to the customer at a discounted price. If original credit card is no longer valid, a store credit will be issued instead.ĭecals that do not adhere to textured walls or unfit surfaces are not eligible for returns or exchange. Refunds can only be issued to the original credit card used at the time of purchase. Sweetums Signatures cannot be responsible for returned packages that are damaged or lost in transit. The decal must be returned in a sturdy package like the one that the decal arrived in. You may send your products back via any shipping method you prefer, however, we recommend that all returns and exchanges be shipped back using a trackable and insured shipping method. Returns and exchanges can only be authorized within 30 days of receiving the order shipment.Īll returns and exchanges must be authorized by a Sweetums Signatures representative before you ship them back to us.Īll return shipping must be paid for by the customer. Returns and exchanges are only valid within the United States. Custom orders include all decals within the custom decal category as well as the personalized apparel category, and custom request orders.īecause of the custom nature of our products, orders over $100 are not eligible for return unless the requested return is due to an error on our behalf. Customers who return items that qualified for free shipping will receive a credit minus the 10% restocking fee and minus the initial cost of shipping for the item.Ĭustom orders are not eligible for return, unless the return is requested due to an error on our behalf. Sweetums Signatures will accept returns on most items and will issue a refund with minus a 10% restocking fee and original shipping cost (and rush processing if applicable).
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